Privacy Policy
Introduction
This Privacy Policy describes how PFernando LLC ("we", "us", or "our company") collects, uses, and discloses your information when you use our service ("Service") that utilizes the WhatsApp Cloud API for bulk messaging at platform.chatscaler.com. We are committed to protecting your privacy and ensuring the security of your personal information. We comply with the California Consumer Privacy Act of 2018 (CCPA), the General Data Protection Regulation (GDPR) of the European Union, and the Children's Online Privacy Protection Act (COPA) of 1998.
Information We Collect
We collect two main categories of information:
Account Data: This includes information you provide when you create an account with us, such as your name, email address, and company information (optional).
Usage Data: This information is collected automatically when you use our Service. It may include details about your account activity, such as the features you use and the messages you send, as well as information about your device and how you interact with the Service (e.g., IP address, device type, operating system, browser type).
Message Content: Message templates and conversations are saved in our servers located in the USA. Conversations older than 30 days are automatically deleted from our servers.
Contact Information of Message Recipients: When you save single contact information or upload lists of contact details for general messaging or bulk messaging campaigns, we collect the phone numbers of those intended recipients. This information is used solely for delivering your messages through the WhatsApp Cloud API and is not used for any other purpose.
How We Use Your Information
We may use your information to:
Provide and improve our Service, including facilitating secure bulk messaging through the WhatsApp Cloud API.
Respond to your inquiries and requests.
Send you newsletters, marketing or promotional materials (if applicable), and other information that may be of interest to you. You can opt out of these communications by following the unsubscribe link provided in each email.
Analyze trends and usage patterns (including bulk messaging campaign performance) to improve the user experience.
Address legal or security concerns.
Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes implementing appropriate security measures for data storage and transmission. However, no internet transmission or electronic storage is completely secure.
User Control
You have the right to access and update your Account Data.
You can manage your contact information uploaded for bulk messaging campaigns within our platform.
We provide mechanisms for bulk message recipients to opt-out of receiving further messages (as required by WhatsApp Business Policy).
Third-Party Integrations
Bulk messaging :
Our Service integrates with the WhatsApp Cloud API. We are not responsible for the privacy practices of WhatsApp. We encourage you to review their privacy policy before using their service.
Compliance with WhatsApp Business Policy
We comply with all aspects of the WhatsApp Business Policy, including restrictions on spam and unauthorized messaging. We require our users to do the same when utilizing our bulk messaging functionalities.
Payments :
Our service uses Stripe ( stripe.com ) payment gateway for payment processing.
Analytics :
Following Analytics are used through our Service.
Google Analytics ( google.com ), Analytics collected directly and Facebook Ads conversion tracking (Facebook pixel).
Facebook ( facebook.com ) Analytics for Apps.
Realtime Message Display:
Pusher Channels ( pusher.com ) are used for realtime message display.
Tracking Display:
Google Maps ( google.com ) are used to display campaign tracking.
Push Notifications:
OneSignal ( onesignal.com ) is used for push notifications.
AI bot programming:
OpenAi ( openai.com ) API is used for automated answering programming.
Your Rights
California Residents:
If you are a California resident, you have the following rights under the CCPA:
The right to know what personal information we collect, use, and disclose about you.
The right to request that we delete your personal information.
The right to opt out of the sale of your personal information (we do not sell your personal information).
European Residents:
If you are a resident of the European Union, you have the following rights under the GDPR:
The right to access your personal information.
The right to rectification of inaccurate personal information.
The right to erasure of your personal information.
The right to restrict the processing of your personal information.
The right to data portability.
The right to object to the processing of your personal information.
To exercise any of these rights, please contact us using the online Contact Form.
Children's Privacy (COPA)
We are committed to complying with COPA. Our Service is not directed towards children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has under 13 provided us with personal information, please contact us. We will take steps to delete the information from our servers.
Links to Other Sites
Our website may contain links to other websites not operated by us. We are not responsible for the content, privacy practices, or security of any third-party websites. We encourage you to review the privacy policies of any website you visit before submitting personal information.
Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us using the online Contact Form.
May 1, 2024